Order

order FAQ

Can I Place My Order Over The Phone?

No, all orders should be made via ikonthailand.com only

Can I Cancel Or Change My Order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at 097-182-5785 or support@ikonthailand.com and we’ll do our best to help.

How Will I Know If Birkenstock Received My Order?

Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed. If you don’t receive a confirmation email within 24 hours, call us at 097-182-5785 or email us at support@ikonthailand.com.

What Do I Do If I Have A Question About My Order?

Ask away. Contact us at 097-182-5785 or support@ikonthailand.com.

Can I Order Or Ship Birkenstock Products Outside Of Thailand?

ikonthailand.com does not accept orders with billing or shipping addresses outside of Thailand.

Can I contact a store associate for a personal shopping experience?

Yes you can. Please contact us at 097-182-5785 or LINE Official:@BirkenstockTH.

How do I track my order?

You can check your order status here, Track My Order.